WCT Farm and Lawn, Parts Policy & Procedure
Mistakes
Upon delivery of your package, please immediately check the contents for accuracy. If we made a mistake, we would correct it at no additional cost to you, but we ask that you please Contact Us immediately to report the error.
Damage in Shipping
If you believe your parts were damaged or lost in shipment, please Contact Us immediately and we will communicate with the carrier on your behalf to enter a claim. Do not throw away the box or any of the contents as doing so may result in the carrier denying the claim. If the carrier wants to see the packaging or parts before settling the claim, you will need these items available for inspection. WCT Farm and Lawn will re-enter a replacement order for you which will be charged to the carrier. If your order is delivered via LTL Freight, you will need to immediately inspect the packaging and contents, so that you can report any damage to the delivery driver before signing for and accepting the delivery. Please take photos of all problem areas for reference later. WCT Farm and Lawn will not be able to file a claim for damages that are not reported at the time of delivery of LTL Freight shipments.
Manufacture Defects
If you believe a part, you received has a manufacturer defect, please Contact Us immediately. If we can verify a defect does exist, we will replace the part at no additional cost to you. Note that neither WCT Farm and Lawn nor the manufacturer may be held responsible for a customer's misuse of merchandise.
Returns
All returned parts must be in new, unused, un-installed, re-saleable condition, with their original packaging. No returns on electrical parts or special order items. There may be a 20% restocking fee imposed on returned items. You have 30 days from the date you receive your order to return the parts to us. Shipping charges and return shipping will not be refunded.
To initiate a return, please contact us through our Contact Us page or by calling our Parts department.
Once WCT Farm and Lawn receives and approves your return, we will apply the appropriate refund to the credit card used to pay for the order. No other credit card may be used for refunds. Please allow 10-15 business days for processing returns. To enable efficient and timely processing of returns, please include a copy of your order invoice.
Shipping and handling costs as well as service level availability such as Next Day Air are based on your location and will be displayed during check-out after you enter your shipping address. There may also be additional shipping charges for over-sized or overweight items. If any additional shipping charges apply, we will contact you prior to shipping your package. Please note that holidays observed by WCT Farm and Lawn and/or the carrier are not considered business days for the purpose of estimating fulfillment or shipping transit times. WCT Farm and Lawn reserves the right to change carriers to ensure that your package arrives at the fastest time possible. All services and carriers may not be available for all locations, and availability is subject to change.
Shipping Changes
To change your shipping service level, please call WCT Farm and Lawn as soon as possible, do not use the Contact Us email. The shipping service level may be changed only prior to an order entering "picking" status, the point at which the order contents are physically picked in the warehouse.
Expedited Service
The shipping service level is your choice. Though we ship most orders within one business day, we do not guarantee all parts will be in stock for those who choose expedited shipping. Part availability is totally independent of the shipping service level choice. If all parts are in stock, orders placed before 10AM Central time on a weekday should ship that day expect holidays.
Partial Shipments WCT Farm and Lawn will hold an order until it is complete. Customers may request a partial shipment of their order by entering a note when submitting the order, by sending us an email via our Contact Us form or by calling our Parts Department.
There is an additional Shipping and Handling fee per partial shipment. This fee is charged at the time of the partial shipment.
Drop Shipments
A Drop Shipment is any order that we chose to fulfill from our supplier’s inventory and ship directly to the customer. Drop Shipments are very rare and usually reserved for reducing transit time on oversize or overweight parts when we do not currently have in stock from one of our suppliers, WCT Farm and Lawn may alter the carrier or service level to ensure the quickest delivery time of the order. Drop Shipments are not currently available by request.
International Shipments WCT Farm and Lawn currently does not offer international shipping.
Air
All orders choosing an "air" shipping service level will be reviewed for eligibility. By law, certain hazardous materials cannot be shipped by air. If we find your order contains a hazardous material and you chose an "air" shipping service level, we will contact you to discuss your options.
Warranty Disclaimer
WCT Farm and Lawn disclaims all implied warranties of merchantability or fitness for a particular purpose. WCT Farm and Lawn shall not be responsible for any commercial, consequential, or incidental damage arising from the use of any products. All merchandise is warranted under coverage as provided by each individual manufacturer. Goods to be returned for warranty consideration must have a Return Merchandise Authorization (RMA) Number, which can only be issued by WCT Farm and Lawn. Please use the Contact Us page to request an RMA number.
OEM References
WCT Farm and Lawn sells Original Equipment Manufacturer (OEM) parts and in some cases third party manufacturer "alternative" parts. References to OEMs, their trade names, or their part numbers is for identification purposes. WCT Farm and Lawn specifically notes when an aftermarket part is available as an OEM alternative and does not ship aftermarket parts as if they are OEM parts. WCT Farm and Lawn does source some OEM parts from multiple sources so the OEM reference may change at fulfillment. Two examples: 1: Sourcing engine parts directly from the engine manufacturer instead of buying them from the equipment OEM (e.g. buying Kawasaki engine parts from Kawasaki instead of from Ferris) and 2: Sourcing a part used for multiple brands from a single OEM source.
Web Content Correctness
The information provided on WCT Farm and Lawn is correct to the best of our knowledge. Part numbers, descriptions, pictures and diagrams are the property of the manufacturers and WCT Farm and Lawn cannot guarantee their correctness. It is the user's responsibility to determine a part's correctness for a particular application. Unless otherwise specified, parts indicated for the RIGHT or LEFT side of a machine are to be interpreted as if you are sitting in the driver's seat facing the front of the machine or standing behind the machine handle facing the front of the machine. Unless specified to be in a set, parts shown on diagrams and in parts lists are sold in single unit quantities for the amount shown on the parts list.
Mistakes
Upon delivery of your package, please immediately check the contents for accuracy. If we made a mistake, we would correct it at no additional cost to you, but we ask that you please Contact Us immediately to report the error.
Damage in Shipping
If you believe your parts were damaged or lost in shipment, please Contact Us immediately and we will communicate with the carrier on your behalf to enter a claim. Do not throw away the box or any of the contents as doing so may result in the carrier denying the claim. If the carrier wants to see the packaging or parts before settling the claim, you will need these items available for inspection. WCT Farm and Lawn will re-enter a replacement order for you which will be charged to the carrier. If your order is delivered via LTL Freight, you will need to immediately inspect the packaging and contents, so that you can report any damage to the delivery driver before signing for and accepting the delivery. Please take photos of all problem areas for reference later. WCT Farm and Lawn will not be able to file a claim for damages that are not reported at the time of delivery of LTL Freight shipments.
Manufacture Defects
If you believe a part, you received has a manufacturer defect, please Contact Us immediately. If we can verify a defect does exist, we will replace the part at no additional cost to you. Note that neither WCT Farm and Lawn nor the manufacturer may be held responsible for a customer's misuse of merchandise.
Returns
All returned parts must be in new, unused, un-installed, re-saleable condition, with their original packaging. No returns on electrical parts or special order items. There may be a 20% restocking fee imposed on returned items. You have 30 days from the date you receive your order to return the parts to us. Shipping charges and return shipping will not be refunded.
To initiate a return, please contact us through our Contact Us page or by calling our Parts department.
Once WCT Farm and Lawn receives and approves your return, we will apply the appropriate refund to the credit card used to pay for the order. No other credit card may be used for refunds. Please allow 10-15 business days for processing returns. To enable efficient and timely processing of returns, please include a copy of your order invoice.
Shipping and handling costs as well as service level availability such as Next Day Air are based on your location and will be displayed during check-out after you enter your shipping address. There may also be additional shipping charges for over-sized or overweight items. If any additional shipping charges apply, we will contact you prior to shipping your package. Please note that holidays observed by WCT Farm and Lawn and/or the carrier are not considered business days for the purpose of estimating fulfillment or shipping transit times. WCT Farm and Lawn reserves the right to change carriers to ensure that your package arrives at the fastest time possible. All services and carriers may not be available for all locations, and availability is subject to change.
Shipping Changes
To change your shipping service level, please call WCT Farm and Lawn as soon as possible, do not use the Contact Us email. The shipping service level may be changed only prior to an order entering "picking" status, the point at which the order contents are physically picked in the warehouse.
Expedited Service
The shipping service level is your choice. Though we ship most orders within one business day, we do not guarantee all parts will be in stock for those who choose expedited shipping. Part availability is totally independent of the shipping service level choice. If all parts are in stock, orders placed before 10AM Central time on a weekday should ship that day expect holidays.
Partial Shipments WCT Farm and Lawn will hold an order until it is complete. Customers may request a partial shipment of their order by entering a note when submitting the order, by sending us an email via our Contact Us form or by calling our Parts Department.
There is an additional Shipping and Handling fee per partial shipment. This fee is charged at the time of the partial shipment.
Drop Shipments
A Drop Shipment is any order that we chose to fulfill from our supplier’s inventory and ship directly to the customer. Drop Shipments are very rare and usually reserved for reducing transit time on oversize or overweight parts when we do not currently have in stock from one of our suppliers, WCT Farm and Lawn may alter the carrier or service level to ensure the quickest delivery time of the order. Drop Shipments are not currently available by request.
International Shipments WCT Farm and Lawn currently does not offer international shipping.
Air
All orders choosing an "air" shipping service level will be reviewed for eligibility. By law, certain hazardous materials cannot be shipped by air. If we find your order contains a hazardous material and you chose an "air" shipping service level, we will contact you to discuss your options.
Warranty Disclaimer
WCT Farm and Lawn disclaims all implied warranties of merchantability or fitness for a particular purpose. WCT Farm and Lawn shall not be responsible for any commercial, consequential, or incidental damage arising from the use of any products. All merchandise is warranted under coverage as provided by each individual manufacturer. Goods to be returned for warranty consideration must have a Return Merchandise Authorization (RMA) Number, which can only be issued by WCT Farm and Lawn. Please use the Contact Us page to request an RMA number.
OEM References
WCT Farm and Lawn sells Original Equipment Manufacturer (OEM) parts and in some cases third party manufacturer "alternative" parts. References to OEMs, their trade names, or their part numbers is for identification purposes. WCT Farm and Lawn specifically notes when an aftermarket part is available as an OEM alternative and does not ship aftermarket parts as if they are OEM parts. WCT Farm and Lawn does source some OEM parts from multiple sources so the OEM reference may change at fulfillment. Two examples: 1: Sourcing engine parts directly from the engine manufacturer instead of buying them from the equipment OEM (e.g. buying Kawasaki engine parts from Kawasaki instead of from Ferris) and 2: Sourcing a part used for multiple brands from a single OEM source.
Web Content Correctness
The information provided on WCT Farm and Lawn is correct to the best of our knowledge. Part numbers, descriptions, pictures and diagrams are the property of the manufacturers and WCT Farm and Lawn cannot guarantee their correctness. It is the user's responsibility to determine a part's correctness for a particular application. Unless otherwise specified, parts indicated for the RIGHT or LEFT side of a machine are to be interpreted as if you are sitting in the driver's seat facing the front of the machine or standing behind the machine handle facing the front of the machine. Unless specified to be in a set, parts shown on diagrams and in parts lists are sold in single unit quantities for the amount shown on the parts list.
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